Developing a Knowledge Management Strategy: Reflections from an Action Research Project

This paper presents the results of an action research project into the practice of formulating a knowledge management strategy for a middle-sized supply chain solution provider in Australia. The paper contrasts our practice of formulating the strategy with expectations and understandings of strategy and knowledge management strategy critical success factors identified from the literature. We have adopted an action research approach incorporating multiple iterative phases. With the cooperation of the company, this approach has enabled a change in organisational culture to one which now fosters a knowledge sharing environment.